SUPPORT & SERVICES

Drive success across the
customer lifecycle

FinancialForce Accelerate is a comprehensive set of product and service solutions created to deliver value across all stages of your customer lifecycle experience. Designed from our extensive experience with businesses like yours — and developed to include industry best practices — to help you quickly adopt the #1 PSA and only customer-centric ERP solution to accelerate your value realization.







Driven by customer success



PROFESSIONAL SERVICES

A partner in your success

Partner with our professional services team for global implementation expertise with comprehensive best practices built-in and ready-to-run implementations, configured for your business. As your business evolves, we help you grow with additional services like health checks, training, and expert services.

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INTEGRATIONS

Unify your systems

To truly drive the change your organization requires, you need to be able to work with, and transfer data between, all of your applications no matter where they are. The Salesforce platform enables FinancialForce to be extended with other on platform applications while providing the security and API model to integrate to off platform systems as well.

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TRAINING

Train your team for success

Take advantage of our existing training programs or work with our team to develop a program tailored to fit your specific needs. Accelerate end user adoption with in-depth, virtual, instructor-led training, tap into self-service training to learn a new function or refresh your knowledge, and partner with our professional services team for "train-the-trainer" project-based training.

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CUSTOMER SUCCESS

Plan for your success

We offer a choice of success plans to work for you. With our Premier Success plan, engage with your designated customer success manager to strategize a plan to accelerate user adoption, share best practice advice, gain guidance for achieving desired ROI, and learn about additional add-on services to maximize your value with FinancialForce.

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FINANCIALFORCE SUPPORT

A partner in your success

You can log a case via FinancialForce Community or by telephone. FinancialForce professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.

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US Support — 6:00am to 6:00pm (Pacific Time)
Telephone (toll free): +1 877 828 9161
UK and ROW Support — 7:00am to 5:30pm (UK Time)
Telephone (UK freephone): +44 (0)808 238 9790
Australian Support — 9:00am to 6:00pm (AEST)
Telephone (toll free): 1800 092 411
Telephone (international): +61 2 9571 0254

Telephone support is available in English only.

Holiday schedule

During the days where some but not all local offices are closed, FinancialForce will provide support during the local timezone support hours of the locations that are in operation.

US UK Australia Spain
Jan 17 - Martin Luther King Day Jan 3 - New Year's Holiday Jan 3 - New Year’s Day Jan 6 - King's Day
Feb 21 - President's Day April 15 - Good Friday Jan 26 - Australia Day Feb 28 - Day of Andalucia
May 30 - Memorial Day April 18 - Easter Monday Apr 15 - Good Friday Apr 14 - Easter Thursday
June 20 - Juneteenth May 2 - May Bank Holiday Apr 18 - Easter Monday Apr 15 - Easter Friday
July 4 - Independence Day Jun 2 - Spring Bank Holiday Apr 25 - ANZAC Day May 2 - Labour Day
Jul 22 - FinancialForce Family & Friends Day Jun 3 - Platinum Jubilee Bank Holiday May 27 - National Reconciliation Day June 16 - Corpus Christi
Sep 5 - Labor Day Jul 22 - FinancialForce Family & Friends Day Jun 13 - Queen’s Birthday Jul 22 - FinancialForce Family & Friends Day
Sep 16 - FinancialForce Time for You Day Aug 23 - International Day of Remembrance Jul 22 - FinancialForce Family & Friends Day Aug 15 - Assumption Day
Nov 24 - Thanksgiving Day Aug 29 - Summer Bank Holiday Sep 16 - FinancialForce Time for You Day Aug 23 - International Day of Remembrance
Nov 25 - Day after Thanksgiving Sep 16 - FinancialForce Time for You Day Oct 3 - Labour Day (New South Wales) Sep 16 - FinancialForce Time for You Day
Dec 26 - Jan 2, 2023 - Holiday Shutdown Dec 26 - Jan 2, 2023 - Holiday Shutdown Nov 1 - Melbourne Cup (Victoria only) Oct 12 - Hispanic Day
    Dec 26 - Jan 2, 2023 - Holiday Shutdown Nov 1 - All Saints' Day
      Dec 6 - Constitution Day
      Dec 8 - Inmaculada Concepción
      Dec 26 - Jan 2, 2023 - Holiday Shutdown