CUSTOMER SUCCESS CLOUD

Transform the art of delivering success
into a true team effort

Utilize customer success software to organize and orchestrate the implementation of your customer success best practices end-to-end, enterprise-wide, on your customer platform of record—Salesforce.





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FinancialForce

Live Demo: Customer-centric PSA
Tuesdays at 11am PT / 2pm ET

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Live Demo: Business Suite
Mondays at 11am PT / 2pm ET

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Customer Success Cloud

CUSTOMER ENGAGEMENT

Get a complete view of every
customer's journey

Unlock a consolidated view of every customer's journey with customer success software. From opportunity to renewal, and everything in between, see every touchpoint and view critical insights into customer lifetime value, cost of service, and impact of monetization efforts.

SUCCESS PLAYBOOKS

Have a plan for success

Operationalize your customer success best practices through standardized playbooks triggered off key activities on a customer's journey. Whether it is implementation go-lives, annual renewals, or key customer role changes, know exactly what actions to take to maintain positive momentum.

STAKEHOLDER ENGAGEMENT

Show up as one team

Engage the right resources across the organization to transform customer success into a true team effort. Identify and activate the right individuals to enable close collaboration across sales, professional services, support, and finance teams.



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Native to Salesforce

One platform, one truth

FinancialForce gives you a complete, customer-centric view of your business on the world's #1 cloud platform from Salesforce. With a single customer account record, you get a trusted source of truth to help you streamline your operations and put your customers at the center of everything you do.

Explore the benefits of being native on Salesforce
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