United Services Group paves the way for future business growth with FinancialForce

See how United Services Group – a leader in commercial building cleaning services throughout Canada – improved its operations and partner relationships with FinancialForce and Salesforce Field Service Lightning (FSL).

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Source of truth

98%


Data accuracy

360°


View of customers

CHALLENGE

SEEKING A SEAMLESS PLATFORM

Though United Services Group had developed increasingly sophisticated processes over the course of its nearly 40-year history, it had lacked integration between key systems. Without a way to easily connect financial and operational data, employees struggled to clearly view inventory levels, manage field service and equipment, and ensure timely and proper reporting and invoicing. United Services Group decided it needed to replace its existing financial system (SAP) with one that enabled a seamless flow of information across the company.

SOLUTION

TRANSFORMING BUSINESS OPERATIONS

Standardized on Salesforce

Salesforce has long been United Services Group’s platform of choice for managing contractors and stores. Native to the Salesforce platform, FinancialForce allowed the company to maximize its investment in the platform and bring its data together, offering employees a trustworthy and consistent set of data.

Better customer & partner support

United Services Group can now easily notify customers and partners about the status of equipment repairs. In turn, partners get paid more quickly. Plus, plugging in FinancialForce to Salesforce Field Service Lightning (FSL) makes it easier for the company to expand its business processes and rapidly accommodate new demands, such as for personal protective equipment (PPE).

Reduced friction

With easy access to the data they need, employees can better support the contractors working for United Services Group. Because they can easily find the right information at the right time, employees no longer need to rely on finance for invoice copies or charge explanations. As a result, they can more quickly address contractor inquiries.

“We embraced the opportunity to help United Services Group implement FinancialForce solutions and optimize their use of the Salesforce platform and Field Service Lightning.”

Annie Chiasson
Business Analyst, Nubik

RESULTS

KEEPING THE BRAND PROMISE

With the right platform in place, United Services Group is now on track to keep its fleet of 3,000 pieces of equipment operational and processes running smoothly, fueling business growth. Newfound visibility and the ability to more quickly meet the needs of its customers means the company can keep delivering on its brand promise.

“By implementing FinancialForce, we now have the systems, processes, and data accuracy we need to accommodate new business growth.”

Alex Calder
Head of Finance, United Services Group

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