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"I had a notion that having our entire internal enterprise systems native to the Salesforce.com platform would be more effective and efficient. Now I realize that initially I underestimated the resulting benefits and positive outcomes by several orders of magnitude."

John Marshall, Managing Director Delivery, NTT Centerstance

NTT Centerstance is a consulting company specializing in business transformation through process improvement and application of cloud technologies. Unlike traditional system integrators or classic management consultants, their experts are firmly rooted in both worlds, enabling them to deliver optimal business solutions for their clients. NTT Centerstance holds the unique designation of being one of only a handful of US Salesforce.com Cloud Alliance Platinum Partners and was named in Inc.’s Fastest Growing Private Companies three years running. In October of 2012, NTT Centerstance was purchased by NTT Group, the 29th largest company in the world according to Fortune magazine. The acquisition allows NTT Centerstance the ability to offer the complete lifecycle of cloud-related services (strategy, build/migrate, and run) across the entire cloud stack (IaaS, PaaS, SaaS.)

Products in Use: FinancialForce AccountingFinancialForce Billing; FinancialForce PSA

Company size: Large

Previous system: QuickBooks; QuickArrow

Location: Portland, Oregon, US

Industry: Professional Services

AppExchange Rating: AppExchange rating 5 stars
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Business Issues

  • Existing systems were not accurately capturing information and were slow and cumbersome
  • No system integration meant there was no single view of company performance or accounts
  • Projects were becoming backlogged, understaffed, or lacking the right resources
  • Approvals, file exports, and manual data entry into spreadsheets was laborious
  • Acquisition of Ventus Solutions in 2010 meant urgent need to merge systems
  • Systems were inhibiting growth

Being able to track all of our business from Accounts, Contacts Leads and Opportunities through closed-won sales to the delivery and completion of the project, to the final billing, all on one platform, with one interface, using one data repository, is amazingly powerful.

John Marshall, Managing Director Delivery, NTT Centerstance

Benefits & Results

  • Real-time and accurate data makes business decisions easy
  • Approval cycles for time cards and project proposals down to minutes versus days or weeks
  • Resource allocation and staff hiring decisions are now made with confidence
  • Visibility across departments has reduced inefficiencies and quantity of emails
  • Chatter has brought teams together to communicate in real time about client issues, future projects, and billing issues

And, all of the required support processes like time and expense, resource scheduling and resource management, as well as reporting and dashboards being fully integrated with every other dependent function, is the way it should be.

John Marshall, Managing Director Delivery, NTT Centerstance