IntegraPay increases productivity and scales business growth

See how IntegraPay, an Australian technology company that processes payments for customers worldwide, moved its manual accounting processes to an automated, cloud solution with FinancialForce ERP.

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  • Industry: Technology
  • Company Size: Small
  • Headquarters: Brisbane, Australia
  • Products: ERP

1


GLOBAL CUSTOMER RECORD

24/7


ACCESS TO REAL-TIME PROJECT DATA

5X


FASTER MONTH-END REPORTING

CHALLENGE

STRUGGLING WITH INEFFICIENT SYSTEMS

As a rapidly growing global business, IntegraPay manages a complex, multi-currency accounting process. The company’s previous accounting system, however, was manually intensive, requiring multiple locally installed systems for each country where it operates. This created many inefficiencies: Reporting for month-end close, for example, would take 10 days to complete. To align with the company’s business model of providing secure payment solutions to customers 24/7/365, IntegraPay sought a new solution that would improve processes while delivering a complete, real-time view of finances and customer accounts.

SOLUTION

MOVING TO MODERN ERP

Faster financial insights

With FinancialForce, IntegraPay can now complete month-end reporting in two days—five times faster than before. Additionally, the ability to see the financial health of business units around the world—as transactions occur—has given IntegraPay’s finance team unprecedented visibility and insights into the state of the business.

Single source of truth

As a result of moving from manual systems to cloud-based solutions offered by Salesforce and FinancialForce, IntegraPay now has a single source of truth. With better version control, flexibility, and fast access to global business data, the company can make quick decisions and act accordingly.

Scale, accuracy, automation

Annually, IntegraPay now processes transactions in excess of a billion dollars. By using FinancialForce ERP, which is native to the Salesforce platform, the company now has an automated, accurate, and end-to-end view of its customer lifecycle, from the sales pipeline to resource forecasting to customer success.

RESULTS

CREATING A BLUEPRINT FOR GROWTH

Moving to modern, cloud-based CRM and ERP solutions from Salesforce and FinancialForce has given IntegraPay the opportunity to develop a blueprint for ongoing growth. Serving a wide range of customers across professional services, real estate, education, childcare, and other industries, IntegraPay has worked to tailor payment solutions to different business needs. The company has seen exponential growth within these client verticals and—now equipped with business tools built for scale—looks forward to more growth ahead.

“What FinancialForce allows us to do at IntegraPay is to see our clients in full color. We can see everything they’re doing every day, and that helps us make good business decisions.”

Tony Braden
CIO/Director, IntegraPay

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