You can log a case via FinancialForce Community or by telephone. FinancialForce.com professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.
FinancialForce Support Plans:
- For our Standard Success Plan, we aim to be back in contact with you within 48 business hours of your initial inquiry.
- For customers on our Premier Success Plan, we aim to get back to you within 1 hour for a Business Standstill case, within 2 hours for a Business Critical case, and within 6 hours for Major Problem, Problem and Question cases.
- On our Signature Success Plan, you’ll get a fast-track response within just 15 minutes for a Business Standstill case, within 1 hour for a Business Critical case, and within 2 hours for Major Problem, Problem and Question cases.