Contacting Support

You can log a case via FinancialForce Community or by telephone. FinancialForce.com professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.

FinancialForce Support Plans:

  • For our Standard Success Plan, we aim to be back in contact with you within 48 business hours of your initial inquiry.
  • For customers on our Premier Success Plan, we aim to get back to you within 1 hour for a Business Standstill case, within 2 hours for a Business Critical case, and within 6 hours for Major Problem, Problem and Question cases.
  • On our Signature Success Plan, you’ll get a fast-track response within just 15 minutes for a Business Standstill case, within 1 hour for a Business Critical case, and within 2 hours for Major Problem, Problem and Question cases.

US Support — 6:00am to 6:00pm (Pacific Time)
Telephone (toll free):+1 877 828 9161
UK and ROW Support — 7:00am to 5:30pm (UK Time)
Telephone (UK freephone):+44 (0)808 238 9790
Australian Support — 9:00am to 6:00pm (AEST)
Telephone (toll free):1800 092 411
Telephone (international)+61 2 9571 0254

Telephone support is available in English only.

Holiday schedule