In a business climate driven by technology, disruption and skilled talent shortages, professional services (PS) organizations must become technology-enabled. In the past, PS technology use was confined to operations and service execution. It now has become mandatory, extending virtual workspaces, enhancing collaboration and knowledge sharing, providing the basis for effective recruiting, hiring and employee engagement, and furnishing the tools for planning, budgeting, forecasting and analyzing. High-performing services organizations have deployed integrated business applications across all aspects of the business, giving them unprecedented visibility and control to see and take advantage of business opportunities in real-time.
This PSA Buyer’s Guide provides an overview of important trends, business processes, selection criteria and the business impact of PSA to help project- and services-based businesses evaluate and choose PSA applications, which will provide the level of insight, management and control needed to improve productivity and profitability.