Imprivata

Imprivata, the leader in healthcare IT Security is innovating to protect patient data. Everything they do is to improve provider productivity for better focus on patient experience. This is their vision: To gain and share the knowledge to deliver a signature customer experience.

The company is growing fast, selling to larger, more complex hospitals and integrated delivery networks across the globe. The Professional Services Organization (PMO) needed a services management solution that could automate processes, provide better visibility and the obvious–connect with Salesforce.

FinancialForce PSA checked all the boxes and more. It works natively with Salesforce CRM, creating a central customer hub where teams can easily access, share, update customer information. Services teams are engaged, the entire organization is informed and signature customer experiences healthy.

Let’s talk: 1-866-743-2220