Imprivata, the leader in healthcare IT Security is innovating to protect patient data. Everything they do is to improve provider productivity for better focus on patient experience. This is their vision: To gain and share the knowledge to deliver a signature customer experience.
The company is growing fast, selling to larger, more complex hospitals and integrated delivery networks across the globe. The Professional Services Organization (PMO) needed a services management solution that could automate processes, provide better visibility and the obvious–connect with Salesforce.
FinancialForce PSA checked all the boxes and more. It works natively with Salesforce CRM, creating a central customer hub where teams can easily access, share, update customer information. Services teams are engaged, the entire organization is informed and signature customer experiences healthy.