Let’s see what 4% will do for you...
Service Performance Insight’s (SPI) PS Maturity Benchmark Report is the industry standard for Professional Services Benchmarking. In their 2015 survey of 600 PS organizations, SPI found that PS organizations moving from no Professional Services Automation (PSA) to a commercial solution saw a 4% rise in Utilization. And when you increase utilization, profits and margin follow.
"Top performers use a commercial PSA application and credit it with improving resource and project management leading to high levels of billable utilization and on-time project completion."
2015 SPI Report, Page 47, paragraph 5