Customer Billings & Payments Center
A customer community to make billing more efficient
Improve the efficiency of your collections staff and reduce average days sales outstanding (DSO) with a personalized, self-service billing and payments community for your customers. Empower them to manage their own accounts online and use built-in social tools for quick and easy communication.
Centralized billing and payments
Streamline and centralize your billing and payment processes so everyone in your ecosystem can service customers faster and more effectively. Create positive, engaging experiences for you and your customers so they can:
- Track account balances, activity, and payments
- View and print invoices and billing history
- Make payments
Configure the community based on your specific business using the latest Salesforce Lightning Components built in.
- Personalize to your industry and/or processes
- Support multi-currency, multi-company
Built-in social capabilities from Salesforce Chatter make it easy to communicate and collaborate with customers. Improve customer satisfaction and speed up payment cycles.
- Collaborate in real-time over invoices, payments, transactions
- Quicken response times for any billing question
Customize the community to include the customer’s logo and colors, ensuring every payment interaction reflects the brand.
- Provide a consistent user experience
- Supports desktop, tablet, or mobile device
Seamlessly integrate billings and payments with other FinancialForce and Salesforce products including FinancialForce Subscription & Usage Billing, FinancialForce Accounting, Salesforce CRM, and Salesforce Community Cloud.
- Get more value from your FinancialForce and Salesforce investments
- No complex integrations needed
Safe and secure
Leverage robust security features to ensure your financial data is always secure.
- Customize access rights based on role
- Ensure only specific information appears based on the scenario