SUPPORT & SERVICES

Drive success across the
customer lifecycle

FinancialForce Accelerate is a comprehensive set of product and service solutions created to deliver value across all stages of your customer lifecycle experience. Designed from our extensive experience with businesses like yours — and developed to include industry best practices — to help you quickly adopt the #1 PSA and only customer-centric ERP solution to accelerate your value realization.







Driven by customer success



PROFESSIONAL SERVICES

A partner in your success

Partner with our professional services team for global implementation expertise with comprehensive best practices built-in and ready-to-run implementations, configured for your business. As your business evolves, we help you grow with additional services like health checks, training, and expert services.

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INTEGRATIONS

Unify your systems

To truly drive the change your organization requires, you need to be able to work with, and transfer data between, all of your applications no matter where they are. The Salesforce platform enables FinancialForce to be extended with other on platform applications while providing the security and API model to integrate to off platform systems as well.

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TRAINING

Train your team for success

Take advantage of our existing training programs or work with our team to develop a program tailored to fit your specific needs. Accelerate end user adoption with in-depth, virtual, instructor-led training, tap into self-service training to learn a new function or refresh your knowledge, and partner with our professional services team for "train-the-trainer" project-based training.

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CUSTOMER SUCCESS

Plan for your success

We offer a choice of success plans to work for you. With our Premier Success plan, engage with your designated customer success manager to strategize a plan to accelerate user adoption, share best practice advice, gain guidance for achieving desired ROI, and learn about additional add-on services to maximize your value with FinancialForce.

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FINANCIALFORCE SUPPORT

A partner in your success

You can log a case via FinancialForce Community or by telephone. FinancialForce professionals are trained to a high standard in all our products and are ready to deliver the support you need. Once you log a case, it will be allocated to a Support team member for prompt attention.

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US Support — 6:00am to 6:00pm (Pacific Time)
Telephone (toll free): +1 877 828 9161
UK and ROW Support — 7:00am to 5:30pm (UK Time)
Telephone (UK freephone): +44 (0)808 238 9790
Australian Support — 9:00am to 6:00pm (AEST)
Telephone (toll free): 1800 092 411
Telephone (international): +61 2 9571 0254

Telephone support is available in English only.

Holiday schedule

During the days where some but not all local offices are closed, FinancialForce will provide support during the local timezone support hours of the locations that are in operation.

US & Canada UK Australia
Jan 1st - New Year’s Day Jan 1st - New Year’s Day Jan 1st - New Year’s Day
Jan 17th - Martin Luther King Day Apr 15th - Good Friday Jan 26th - Australia Day
Feb 21st - Presidents Day Apr 18th - Easter Monday Apr 15th - Good Friday
May 30th - Memorial Day May 2nd - May Bank Holiday Apr 18th - Easter Monday
July 4th - Independence Day  June 2nd - Spring Bank Holiday Apr 25th - ANZAC Day (observed)
Sept 5th - Labor Day Aug 29th - Summer Bank Holiday Jun 14th - Queen’s Birthday
Nov 24th - Thanksgiving Day Dec 25th - Christmas Day Oct 3rd - Labour Day
Nov 25th - Day after Thanksgiving Dec 27th - Boxing Day (substitute day) Dec 25th - Christmas Day
Dec 24th - Christmas Eve   Dec 26th - Christmas Holiday
Dec 25th - Christmas Day    

 

FinancialForce Support will be closed globally on the following days:

  • New Year’s Day (1 Jan)
  • Christmas Day (25 Dec)