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Blackbaud Inc provides on-demand software and services that enable nonprofit organizations (NPO) to raise funds, influence public policy, and support their missions by leveraging the Internet to build relationships with constituents in North America. It offers Constituent360 platform, an online constituent relationship management (eCRM) solution, which includes a suite of on-demand software modules for fundraising, advocacy, email marketing, and Web content management.

Products in Use: FinancialForce PSA

Company size: Medium

Previous system: Legacy

Location: Austin, Texas, US

Industry: Software/SaaS/Web Development

AppExchange Rating: AppExchange rating 5 stars
Read the full review

I would highly recommend FinancialForce PSA. We’ve been with them since 2009, and it has dramatically changed our professional services business. We can now accurately report on utilization, burn rate, and plan for capacity.

Kendrick Gibson, Business Application Programmer

Business Issues

  • Unable to effectively plan resources
  • Sales unable to see project status
  • Little or no information sharing
  • Time/costs lost to unplanned resources
  • Limited reporting capability
  • Time card approval process slow and laborious

Because it’s Salesforce native, it is directly linked with our Sales Opportunities and the products our customers purchase, and we can measure our delivery effectiveness per product line.

Kendrick Gibson, Business Application Programmer

Benefits & Results

  • Utilization can now be measured against targets
  • Resource needs can now be forecasted so teams can actually plan for capacity
  • Monthly revenue recognition now automated
  • Better reporting granularity
  • Accurate reporting on utilization and burn rate
  • Ability to measure delivery effectiveness per product line
  • Time spent on time card approval massively reduced