Founded in 1933, Washington, DC-based U.S. News delivers a unique brand of weekly magazine journalism to its more than 11 million readers. U.S. News has built editorial franchises around four key content categories: Personal Finance, Science & Technology, Education, and Health & Medicine. The centerpieces of each editorial franchise are the Guides and/or Special Issues such as "Best Colleges," "How to Pay for College" and "Best Hospitals" to help readers make informed decisions about critical life events. The company’s investigative news team is one of the largest and most experienced in the business.

Products in Use: FinancialForce Billing

Company size: Large

Previous system: Legacy

Location: Washington D.C., US

Industry: Media (Broadcast, Publishing, Internet)

Cloud computing is allowing us to do that. FinancialForce’s media solution is providing the data, process efficiencies and insight we need to optimize ad sales and deliver the best service to our clients. We picked the right company to support our business.

Yingjie Shu, Vice President Information Technology

Business Issues

  • Digital media billing is a fast, more complex billing process & existing system couldn’t keep up with move from print to digital
  • Multiple data entry points made it hard and painful to reconcile figures
  • Existing system didn’t interact appropriately with ad server

It has never been more critical for publishers to differentiate themselves in the competitive and ever changing media landscape.

Yingjie Shu, Vice President Information Technology

Benefits & Results

  • Billing process went down from 2 – 3 weeks to 2 – 3 days
  • Entire department now able to focus on other value added activities
  • Goal of total integration between online and print achieved easily
  • Now only one entry point for data, saving time and reducing errors
  • Complete faith in reported numbers