Splunk builds an innovative services model

See how Splunk, provider of a big data platform for 18,500 global customers (including 91 of the Fortune 100), benefited by moving from inefficient systems to the #1 professional services automation solution from FinancialForce.

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CHALLENGE

MIGRATING FROM SPREADSHEETS

The Splunk Services team helps customers get the most out of their investment in the company’s software. However, the team had been relying on spreadsheets to manage professional service engagements and combine data from various systems.

Even after migrating to an earlier professional services automation (PSA) system, the team still faced numerous limitations. Because the system was not native to the Salesforce Platform, consultants and project managers had to constantly switch between the PSA system and Salesforce to manage service operations.

SOLUTION

POWERFUL SERVICES DELIVERY

Serving multiple
stakeholders

Since adopting FinancialForce PSA, Splunk can now equip its professional services management team, operations team, internal consultants, and partner consultants with a single source of truth for project management.

Gaining a consistent view
of business

Splunk also uses FinancialForce PSA in tandem with its own software to surface project- related information and insights. As a result, it can analyze data across revenue, utilization, and resource demands by region— ensuring a consistent view across the company.

Seamlessly integrating
with Salesforce

Splunk considers Salesforce a core platform for connecting essential back-office applications. Now, FinancialForce PSA seamlessly integrates with Salesforce to deliver end-to-end visibility across sales, services delivery, and finance.

RESULTS

FUELING FUTURE BUSINESS GROWTH

Splunk is now empowered to more effectively manage its global services business with FinancialForce.

“The platform enables an incredible degree of flexibility and agility for our business model that we didn’t have before,” explains Ryan Brown, Senior Director of Operations, Global Professional Services at Splunk.

In addition, Splunk now has a far more comprehensive view of projects and opportunities. Within a single platform, users get enhanced visibility into all project-related details, including customer contacts, executive sponsors, project resources, and more.

“The richness and transparency of data that FinancialForce PSA provides is critical for our ability to scale our growing global workforce.”

Ryan Brown
Senior Director of Operations, Global Professional Services

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FINANCIALFORCE

Ready for modern ERP?

FinancialForce is the leading cloud ERP for the new services economy. The #1 ERP native to the Salesforce platform, FinancialForce unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center.

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