Relocation Services International (RSI) is an independent move management and forwarding company specializing in household goods transportation for corporate clients. By focusing on corporate relocations, RSI has developed the expertise necessary to consistently meet the high expectations of today's corporate relocation professionals and their relocating employees. Every family's relocation needs are unique. RSI is well positioned to service those unique needs to the family's satisfaction.

Products in Use: FinancialForce Accounting

Company size: Small

Previous system: Legacy

Location: San Diego, California, US

Industry: Business Services

AppExchange Rating: AppExchange rating 5 stars
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We are now replicating our custom freight forwarding operations application on, and the ability to integrate FinancialForce's sales and payable invoicing with the custom app is just going to be a radical change for our business and this industry.

Lynne Taylor, CAO

Business Issues

  • Inability to run reports on financial data
  • Data inaccuracy was causing too many issues across organization
  • No way to process data between ops system and accounting system
  • Data errors were a regular occurrence

FinancialForce had the multi-company and multi-currency capabilities needed for our business.

Benefits & Results

  • Days sales outstanding (DSO) reduced from 160 days to 45 days
  • Time to bill down from an average of 4 months 8 days in 2010 to 1 month 10 days in 2012
  • Can now produce reports in real-time, so they can analyze the data they need
  • Chatter being used in full force, reducing cross-departmental queries
  • Data is now accurate and management has total visibility into where errors are occurring
  • Headcount now better aligned with needs of financial department creating a big cost savings
  • Dramatic ROI upswing by integrating FinancialForce Accounting with RSI Relo Operations system on