NewVoiceMedia builds an unlimited business model with FinancialForce ERP

See how the revolutionary telephony provider is able to reduce its close cycle, increase utilization, and drive a 15% increase in rechargeable expenses.

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10%


INCREASE IN
UTILIZATION

12%


DECREASE IN
LATE PROJECTS

15%


INCREASE IN
RECHARGEABLE EXPENSES

CHALLENGE

VIEWING PROJECT HEALTH & FINANCIALS

Prior to FinancialForce PSA, NewVoiceMedia had no true picture of project health—data was stored manually using static Excel spreadsheets and Google Documents. Reporting took 3+ weeks and period close was an extended process with data divided across Salesforce, Sage, and Midas. At the same time, NewVoiceMedia also saw hyper growth as its business model shifted from a single-product, single-geography model to a multi-country, multi-currency, and multi-product model.

SOLUTION

A SINGLE SOURCE OF TRUTH WITH FINANCIALFORCE ERP

Scaling to support global growth

NewVoiceMedia can now tap into the modular FinancialForce accounting suite to scale on demand and support new revenue streams, currencies, and geographies.

Driving business in the right direction

FinancialForce makes it easy to access multi-dimensional data so teams can clearly and confidently articulate the finance stories that set the course for the company’s future.

Enabling a seamless customer journey

NewVoiceMedia now ensures a seamless flow of consistent, accurate information throughout the customer journey, from configure-price-quote to billing and collections.

RESULTS

SUPPORTING AN UNLIMITED BUSINESS MODEL

FinancialForce has dramatically improved the finance team’s experience and ability to guide the company into the future. The team can access key information and handle multiple currencies across regions in one place, and drill down into each transaction. “Fast and accurate work-in-progress reporting along with more efficient resource allocation means we deliver projects on time and within budget. It also means we gain better control over when revenue is recognised on projects, driving up our profitability,” explains Sochovsky.

“We can spin up new products,
tack on new revenue streams, expand into new geographies—the platform scales with us.”

Guy Sochovsky
CFO, NewVoiceMedia

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