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"Our Project Managers and field employees love the new system. We have full visibility into our pipeline which has led to improved communication and a reduction in emails and other queries."

Daniel O'Keefe, VP Services, Newmarket International

Newmarket International offer sales and distribution automation, group catering, and banquet software solutions to the hospitality, restaurant and entertainment industries in the United States and internationally.

Products in Use: FinancialForce PSA

Company size: Medium

Previous system: Changepoint

Location: Portsmouth, New Hampshire, US

Industry: Travel & Hospitality

Business Issues

  • Project Managers spending too much time maintaining system
  • Unable to do bulk updates
  • System speed very slow
  • No structured way to monitor tasks across projects
  • Project complexity beyond capabilities of existing system

Benefits & Results

  • Increase in system speed equivalent to 10% of project management workforce (1 extra person)
  • Processes standardized across the business now all reporting metrics run from PSA
  • Operationally has allowed to scale across acquisitions in terms of time tracking and expense management
  • Salesforce integration has led to Improved customer service as background to cases visible to all parties, achieving a corporate goal of 360 degree view of customer
  • Remote access by field employees has improved productivity and compliance with time entry and expense management requirements
  • Analytics have improved and enabled a move from a reactive to proactive approach
  • Flexibility to fine-tune processes, for example, a flag was added to identify outlier projects so they could be omitted in reporting
  • Cross-company visibility has improved understanding of the pipeline and information sharing between departments

These time savings equate to 10% of our project management workforce which has had a significant impact on our business.

Daniel O'Keefe, VP Services