Resi-Dent was founded by Harry ‘Hap’ Kelly in 1999. Hap recognized that residents of long-term senior care homes had difficulty in accessing quality dental treatment. The Resi-Dent program allows for this much-needed care in the comfort of our patients familiar surroundings. For the past ten years our dental teams have set up their mobile equipment inside skilled nursing facilities in seven states. Resi-Dent is a program of MobileCare 2U, LLC

Products in Use: FinancialForce Accounting; FinancialForce Billing

Company size: Small

Previous system: Peachtree

Location: Overland Park, Kansas, US

Industry: Healthcare Technology

AppExchange Rating: AppExchange rating 5 stars
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Everything was built on the platform and interacts with everything else in SFDC. We can run some powerful reports since we run our entire business on the platform!

John Rosenbaum, CFO

Business Issues

  • Policy billing and administration had to be outsourced as Peachtree could not handle the complexities of direct and list billing to individuals and nursing homes
  • Obtaining collections and receivables information from prior day involved checking a 3rd party website each morning and downloading to a spreadsheet
  • No real-time view of financials and no easy way to analyze data
  • Five separate logins required for each of five different operating companies

We had some complicated billing requirements that several vendors couldn't meet. The FinancialForce team was able to come up with a customized solution that helped seal the deal.

John Rosenbaum, CFO

Benefits & Results

  • Cash flow managed in house and in real time
  • Better visibility of accounts across the business has led to improved customer service through improved coordination between functional areas
  • Less manual errors
  • Terminations reduced as daily reports are emailed to management team increasing accountability
  • Better visibility into cash collected as a percentage of what billed. Daily reports and dashboard are sent out each evening showing specific accounts paid that day and overall month to date progress saving an hour each morning preparing reports
  • More efficient process for reviewing large outstanding balances – CFO review of balances takes 30 minutes using key reports and activity and call logs which didn’t exist previously
  • Ability to pull up and send a statement copy in seconds
  • Dashboards used to see all bank balances/payables for separate companies