INCREASE IN UTILIZATION
INCREASE IN BILLING RATES
HINDERED BY TECHNOLOGY DISCONNECTS
As the Technology Solutions division of JLL took on more business, it was struggling to remain agile. Its former Professional Services Automation (PSA) solution was not connected to the parent company’s on-premise ERP system. “We were constantly moving data back and forth, migrating information, and manually entering data,” recalls Marshall King, the company’s SVP of IT. The result was duplicate efforts and inaccurate global data.
CONVERTING PROJECTS INTO INVOICES
Managing resources effectively
With FinancialForce PSA, the division can anticipate project pipeline spikes, intelligently allocate resources, and efficiently and profitably keep over 1,000 projects on track at any given time.
Enabling a continuous flow of information
Because all project-related information flows into the company’s financial system, JLL gets a complete picture of each customer lifecycle. In one place, the company sees all customers, opportunities, projects, and invoices.
Supporting growth on demand
JLL takes advantage of FinancialForce Accounting and PSA to support new revenue streams and spin up new practices (including an IoT branch) on the fly, for the utmost in business model agility.
SUPPORTING A LIMITLESS BUSINESS MODEL
“The integration between FinancialForce and Salesforce provides us a hub to navigate all the information needed to deliver services to our customers,” explains King. “From both a financial and project perspective, we’re able to launch and scale to support a far more complex business model,” King continues. Specifically, the division went from operating under a single currency to nine currencies while supporting a 3.8X increase in users. Moreover, the combination of FinancialForce PSA and Accounting enabled JLL to optimize resource utilization by 12% while increasing billings 7%. Looking forward, this IT visionary anticipates using AI-powered analytics to forecast pipeline and revenues. “We want to exceed our goals every quarter, every year. That's where we're headed next,” he says.