"We knew that our existing system wasn’t working. FinancialForce PSA has helped arm us with the right information to make the decisions to re-model our business."

Doug Tilley, Director of Services Operations, Host Analytics

Host Analytics is the leader in cloud-based financial applications for planning, close management, reporting, and analytics. Host Analytics Enterprise Performance Management (EPM) customers benefit from improved business agility, lower total cost of ownership, faster time to value, increased security, and a faster pace of innovation compared to traditional on-premises alternatives. World-class companies like NEC, Burlington Coat Factory, and Crocs trust Host Analytics to power their strategic financial processes. Host Analytics is a fast-growing, private company backed by leading venture capitalists and is headquartered in Silicon Valley with offices around the globe.

Products in Use: FinancialForce PSA

Company size: Medium

Previous system: Netsuite OpenAir

Location: Redwood City, California, US

Industry: IT Services

AppExchange Rating: AppExchange rating 5 stars
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Business Issues

  • 138 projects manually aggregated to 70 – 80 parent projects in Open Air taking 1 – 2 days each month
  • Inability to plan resources meant sales heavy on West Coast where best salesperson based
  • Knew business model wasn’t working but no visibility into pipeline to identify why
  • All projects quoted on fixed fee basis often inaccurately
  • Projects handled in a uniform manner no matter how complicated
  • Sales to Services handoff required Word document meaning it often didn’t happen

Benefits & Results

  • Child projects assigned to parent projects seamlessly in FinancialForce PSA saving 1 – 2 days a month
  • Detailed reports/dashboards give leverage for change with management team
  • Can align projects regionally so can see if selling a complicated deal or if larger client needs extra resource/focus.
  • Better planned resources
  • Teams now know if fixed fee was accurate and can forecast better to take corrective measures
  • Ability to measure how long projects are taking and other metrics which couldn’t see before
  • Salesforce integration means the company can now book projects against deals in the pipeline and update projects easily giving more accurate data
  • Sales to Services handoff triggered when opp goes to closed/won
  • Sales reps can see list of projects
  • Project completion increased 3X from 20/quarter to 60+/quarter
  • Backlog reduced by 70% from 30,000 hours to 9,000 hours
  • Close rate decreased more than 15%