"FinancialForce is a cornerstone of what we're doing from a planned service perspective within our technical services portfolio."

Adam Jones, Manager Support Process Architecture, Hewlett Packard Enterprise

Hewlett Packard Enterprise or HPE is an American multinational information technology company headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

Products in Use: FinancialForce PSA

Company size: Large

Location: Global

Industry: IT Services

Business Issues

  • Current tools not scalable
  • Does not support evolving portfolio complexity
  • Requires swivel seat
  • Highly manual processes
  • No end-to-end project management functionality
  • Inconsistent delivery
  • No mobility
  • No collaboration
  • No electronic signoff

It's enabling us to deliver standardized and simplified services to our customers consistently, meaning that we can actually deliver what we sell and sell what we deliver.

Adam Jones, Manager Support Process Architecture

Benefits & Results

  • Projects automatically created
  • Templated project creation, increasing customer setup efficiency and consistency of delivery
  • Resources are automatically identified based on skills, location and availability
  • End-to-end project management
  • Seamless collaboration for information and document sharing and notifications
  • Ability to scale project execution easily through automatic project creation
  • Improved customer intelligence by centralized core data within one platform
  • Mobility
  • E-signoff capability

FinancialForce PSA also enables us to assign the right resources with the right skills, and indeed track their time so we can get a profit and loss understanding on how our services projected of cost, which is really fundamental in how we learn how to deliver services effectively.

Adam Jones, Manager Support Process Architecture