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Dialogue Communications was established in 1994 and is a world leading provider in mobile messaging, mobile electronic payments processing and specialises in the development and operation of value added mobile solutions for an international market. Dialogue has its headquarters in Sheffield UK and offices in London, Sydney, Cape Town and recently Melbourne.

Products in Use: FinancialForce AccountingFinancialForce Billing

Company size: Small

Previous system: Sage

Location: Cape Town, South Africa

Industry: Telecommunications

AppExchange Rating: AppExchange rating 4 stars
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After wading through many crises on differing scales over the years, I'm hard pushed these days to get excited about something but FinancialForce has taken care of that. If you're a salesforce user also, I don't see how you can not go down this route. We have already earned back the annual costs in staff reductions. Forza FinancialForce! (as they say in Italy)

Perry Offer, Global CFO

Business Issues

  • Lack of visibility meant bad practices across the business were left unidentified
  • Salesforce CRM active but not fully utilized within the business
  • Important account and financial Information only visible on a country by country basis, not globally

Great features and reporting in infinite detail.

Perry Offer, Global CFO

Benefits & Results

  • Dramatically improved visibility has helped identify and resolve issues resulting from poor accounting practices
  • Information not available previously - e.g. global sector information and aggregated global sales information - can be shared and customized
  • Manual errors have been reduced
  • Real-time financial reports can be produced at the touch of a button
  • Month-end reduced from 6 weeks to less than 10 days
  • Planning is now based on accurate data
  • Headcount reduced by 2 people compared to previous year