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"With a complete view of accounts and outstanding payments, we stay on top of collections."

Tim Alsop, Technical Director, CyberSafe

CyberSafe is a software vendor, headquartered in the UK, and delivering a range of Kerberos-protocol-based security solutions to help its customers address compliance issues, improve network and application security, and provide Secure Single Sign-On for business application users.

Products in Use: FinancialForce Accounting; FinancialForce Billing

Company size: Small

Previous system: Microsoft Excel; ACT

Location: Global

Industry: IT Services

AppExchange Rating: AppExchange rating 5 stars
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Business Issues

  • Struggling to create quotes for customers
  • Invoices frequently sent to customers containing incorrect information
  • Managing invoices manually was a full time task

Benefits & Results

  • Opportunities and invoices follow a single process
  • Quotes for prospective customers and opportunity product items from these quotes produced within one system
  • Customer quotes, invoices and payments viewable in a single screen
  • Improved sales and collections
  • Ability to deliver customer invoices in local currencies, while reporting in Euros
  • Automated the entire order-to-cash process
  • Works seamlessly with Salesforce.com CRM and other Force.com solutions