Building a Seamless Customer Experience Through a Unified Digital Business



With more customer journeys becoming completely digital, every touchpoint with your customer has an impact. Whether it has a positive or a negative impact is up to you.

Leading companies don’t miss this opportunity. They understand the value of connecting their sales, finance, service delivery, marketing, and support systems to deliver unique and innovative customer experiences. This is a strategic choice that delivers quantifiable results, including increased customer satisfaction, faster decision making, reduced IT overhead, and lower days sales outstanding (DSO).

Join us for an exclusive panel discussion with FinancialForce, Salesforce, TSIA, Avalara, and VFP where we will focus on the actions you can take and the value you receive when you build a consistent and unified customer experience. Key topics will include:

  • Best practices and proven strategies from leading tech companies.
  • The power of integrating data across the customer journey.
  • Recent findings from the TSIA Technology Stack Survey.

Featured Speakers

  • John Ragsdale, Distinguished Researcher, VP Technology Ecosystems, TSIA
  • Joe Thomas, Solution Evangelist - Analytics, FinancialForce
  • Nick Anderson, Managing Consultant, VFP
  • Bryant Bonner, Sr. Director, Business Value Services, Salesforce
  • Tyler Flora, Sr. Director, Professional Services, Avalara