The SPI Research 2016 Professional Services Maturity Benchmark Report is here!
For the fifth year in a row, Service Performance Insight’s PS Maturity™ Benchmark Report continues to show that PSA solutions are a must-have for the professional services industry’s top performing organizations.
The industry standard for Professional Services benchmarking
FinancialForce is proud to sponsor this important industry report which always sheds light on important trends and insights in the professional services world, and is the industry standard for Professional Services benchmarking.
Both current and prospective FinancialForce customers leverage this report to compare their own performance against other leading service-driven organizations, helping them to identify problems before they arise and identify opportunities to drive improvement.
This year, the PS Maturity™ Benchmark Report shows how organizations that use a Professional Services Automation (PSA) solution achieved over 10% revenue growth and an average net profit increase from 13.2% in 2014 to 15.5% in 2015. That being said, major leading indicators such as the size of the sales pipeline, bid to win ratios and backlog were all down sharply in 2015. At the same time, voluntary and involuntary attrition has risen to 12.9%, the highest level since the recession. This means it’s vital for leading edge firms to continually evaluate best practices and optimize their business to ensure customer satisfaction and retention.
Two FinancialForce customers among this year’s Best of the Best
FinancialForce Professional Services Automation (PSA) customers are consistently top performers and we are proud to have two customers among this year’s “Best of the Best” (the top 5% globally).
Download the full report to learn:
- The top 5 trends impacting your services business in 2016
- How organizations that use a PSA solution achieved over 10% revenue growth
- How top-performing services businesses managed to get sales and delivery on the same page to deliver greater than 25% revenue growth