Customer Update: Pactera replaces NetSuite with FinancialForce PSA
Last week we had the pleasure to announce that Pactera, a trusted consulting and technology services partner that delivers world-class business and IT consulting and solutions to a wide range of Fortune 500 clients, has officially implemented FinancialForce Professional Services Automation (PSA) for 1,100 users globally.
Before selecting FinancialForce PSA, Pactera was using NetSuite OpenAir and found that because their CRM and PSA apps were spread across various platforms, they were often faced with reporting inconsistencies and project accounting and timesheet data issues which forced employees to frequently manually maintain information. As most of our customers know, manual entry equals time and money that could be spent elsewhere.
Committed to overhauling their systems to help build a unified project accounting platform, Pactera took action and rolled out Salesforce CRM across the whole organization and implemented FinancialForce PSA. Since doing so, the company has already seen results. According to Brendan Connolly, head of Pactera’s Enterprise in the Cloud Practice in Australia, Pactera has “already saved time and money and improved overall efficiency.”
We like the sound of that and can’t wait to see what else Pactera achieves in the future. For more details on Pactera’s selection of FinancialForce PSA, read through the full press release.