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How services organizations manage through good times and bad

For professional services firms, global growth and prosperity have given way to fear and uncertainty based on the coronavirus disease 2019 (COVID-19) and its impact on the market. How long and how severely people and markets will be impacted is still difficult to determine. Leading through this crisis will require calm, fact-based decision-making and communication, plus visibility into all aspects of your business.  

Navigating today’s biggest challenges for professional services
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Fortunately, many professional services organizations have already moved to virtual service delivery models and decentralized, team-based decision making. These attributes will be foundational to powering through these challenging times. Enhanced working-from-home protocols, IT investments focused on streamlining business and cost reduction, and continuous communication and collaboration will all be key to your services business health.  

However, there are still so many questions to ask and scenarios to consider as you map out a business plan for these unprecedented times. 

  • What industries are most impacted? How does this affect your business?
  • What strategies should you consider to lead your business through the crisis?
  • How can you reset and reposition your business for stability and growth?
  • What types of technologies will you need to support all your efforts?

To help address some of these pressing questions and guide you through the necessary technology and change management ahead, we’re hosting a webinar with Jeanne Urich, Managing Director, Service Performance Insights (SPI) Research. As an SPI analyst, she’ll discuss the current challenges, provide guidance and insight, and also review key findings from the newly published 2020 Professional Services Maturity™ Benchmark Report – the industry standard for professional services benchmarking.

Urich’s experience in the professional services industry runs deep: She co-developed the Professional Services Maturity Model™ as a strategic planning and management framework, which is now the industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations. 

Additionally, services leaders from the top 5% of more than 500 professional services organizations, including Coveo, Guidewire Software, Navis, and VFP Consulting will join the webinar to share how they are navigating today’s business challenges to drive growth in 2020 and beyond.

You can view the webinar hereYou can also access a complimentary copy of the 13th annual 2020 Professional Services Maturity™ Benchmark report here.

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