FinancialForce Professional Services Communities improves orgs’ service delivery
Today we are excited to announce the general availability of FinancialForce Professional Services Communities, a social project management platform for professional services organizations (PSOs), their customers and partners. We’re proud to say that it is the first project collaboration platform built for services professionals on the Salesforce Platform.
Personalized channel of communication
FinancialForce Professional Service Communities will empower PSOs to create a personalized channel of communication for each customer while providing real-time project information at their fingertips. The new offering also enables consultants, partners and subcontractors to better stay aligned on goals, resources, timelines and strategies, creating more successful client experiences and higher satisfaction.
We’ve been introducing Professional Services Communities to customers the last two weeks and the reactions have been extremely positive! One of our early adopters, Jim Murray, CTO of USDM, shared some early feedback of Communities, as well as their future plans:
“We see Professional Services Communities as an important part of our customer engagement initiative. It helps us create a more personalized, transparent and collaborative experience with our clients and allows us to better manage and communicate with partners. Communities bring together disparate pockets of data and insight to help us better serve our customers, provide real-time updates to projects, exceed their expectations, to build a stronger, long term relationship. What’s more, it opens up a new marketing channel on which we can share information about new services to customers. This new platform will be integral to helping us grow our business!”
We welcome you to learn more about Professional Services Communities and look forward to hearing your feedback and new use cases!