Customer Update: KinCare Selects FinancialForce Financial Management

FinancialForce News and Insights

Customer Update: KinCare Selects FinancialForce Financial Management

Today we are thrilled to announce that KinCare, one of Australia’s leading in-home care providers specializing in aged and disability services, has selected FinancialForce Financial Management to run their company financials.

Highly competitive market for in-home care service providers

KinCare, a $100 million company with over 10,000 customers, selected FinancialForce as part of a strategic company decision to move all key business applications onto the Salesforce Platform. In 2017 Australia’s in-home care industry will be affected by the rollout of the new “Customer Directed Care” (CDC) healthcare model which removes the cap on the number of customers a provider, like KinCare, can serve, resulting in a new highly competitive market for service providers.

A new system for efficient scaling

Because of this pending change, KinCare realized they needed a system that could help them become more efficient and scale with them over the years. The company made a visionary decision back in 2012 to pick a single platform to run their company on in order to have a single, automated view of the business. Jerome Barrientos, CIO of KinCare commented on the selection of FinancialForce:
“With FinancialForce, we are closing the loop on our single platform investment and are fully prepared to handle the exciting changes to come in 2017 with the introduction of CDC. Once implemented, having our financials on the same platform as everything else will give us a full, clear picture of our customer, employees and overall business health. We no longer have to focus on the systems, only on delivering the best customer experience”
Prior to FinancialForce and Salesforce, KinCare used an internally developed ERP solution that was built for a much smaller market and customer size at the time to handle all financials, employee and customer data. We are excited to welcome KinCare into the FinancialForce family and can’t wait to hear how FinancialForce Financial Management supports their growth and helps them continue to provide world-class service to their clients. For a closer look at KinCare’s investment in FinancialForce, please see today’s press release.
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