It’s always a pleasure to see our customers recognised for being great at what they do. That’s just one of the reasons why we’re proud our customers make the SPI Research Best-of-the-Best list year after year.
So what makes a professional services team “Best-of-the-Best”? What are their secrets?
Now you have a chance to find out. Join our breakfast event on Thursday 26th October, at the South Place Hotel, London to hear industry experts share their analysis of current practices and future trends in the Professional Services industry.
Based on extensive independent research into professional services teams across the world, this will be the perfect event to learn about proven strategies for success along with the challenges and opportunities that lie ahead. You’ll also be able network with your peers and soak in as much information and insight as possible until the event closes at 11am.
Here’s what to expect:
Tod Nielsen, President & CEO of FinancialForce, will open the event with a discussion of why organisations in the new services economy must be flexible enough to evolve their business models and adapt to changes in technology, the competitive landscape, and customer expectations.
Jeanne Urich, Managing Director at Service Performance Insight (SPI) and a thought leader and recognised expert in Professional Services, will present results of recent research into the best practices of top performing professional services organisations and how the power of integrated software solutions can help provide a competitive edge.
Phil Davitt, RVP Services EMEA at NewVoiceMedia Ltd, will share insights from his work with some of the most innovative contact centres across Europe. He will also talk about the business challenges his organisation encountered as a fast growing business, and how technology helped them radically improve their services business as well as growth and profitability.
Finally, David Krauss, Global Solutions Evangelist at FinancialForce, will discuss how seamless sales and service delivery systems running on a single cloud platform supports the best professional services organisations.
Want to accelerate the performance of your professional services organization or team? Sign up for the event here!