NewVoiceMedia are enthusiastic about happy customers. That’s why throughout 2013, they carried out an in-depth investigation into attitudes towards customer service in the UK and US. With instant information at customers’ fingertips, it’s easier than ever to switch service providers. Through their investigation, NewVoiceMedia set out to answer a number of important questions:
- Why do customers switch providers?
- In which nation, UK or US, are people quickest to switch?
- Where are customers most impatient with slow customer service?
- Who is most likely to take to social media to share their experience?