UK based Customer Contact Technology Specialist replaces manual processes with cloud ERP solution, sees instant results
London, UK – April 28, 2015: FinancialForce.com, the leading cloud ERP provider on theSalesforce1 Platform, today announced that customer contact technology specialist Sabio has implemented FinancialForce SCM(Supply Chain Management) to automate its contract service management process and achieve instant visibility into company revenue. Prior to selecting FinancialForceSCM, Sabio consultants utilised an in-house system to track service contract records, a vital component of the renewal process. This was a time-consuming manual process.
Headquartered in London, with satellite offices in Glasgow and Singapore, Sabio is a customer contact technology specialist focused on delivering customer service strategies and solutions. The company partners with leading organizations such as Avaya, Verint and Nuance to offer business consulting, systems integration and managed services to clients and are frequently updating and negotiating service contracts.
For Sabio consultants responsible for maintaining multiple supplier service contracts and records at any given time, using Microsoft Excel had become painful and problematic, as information spread across systems made it difficult to stay on top of contract renewals.
The company wanted to select an automated SCM solution that was quick to use, and since implementing FinancialForce SCM, Sabio has projected £100,000 in savings through cost avoidance on contract renewal charges. In addition, Sabio’s client renewal plan production time has reduced from 2-3 weeks to just 20 minutes simply by running a quick report in FinancialForce SCM providing timely information to the consultant teams to support negotiating contracts with clients.
“We are extremely pleased with the success achieved thus far with FinancialForce SCM,” saidMartin Eggleton, Consultant at Sabio. “Before, we would spend hours tracking down contracts and managing them in various systems. We finally have a single view of our contract and revenue streams, not to mention our cost and time savings have been significant.”
FinancialForce.com delivers ERP at Customer Speed™. Built on the Salesforce1 Platform, FinancialForce ERP equips customer-centric businesses with a unified platform that delivers ERP and CRM on a single cloud. Our Financial Management, Human Capital Management (HCM), Professional Services Automation (PSA), and Supply Chain Management (SCM) apps allow businesses to increase the speed at which they operate and be more responsive along every touch point of a customer’s journey. Founded in 2009 and headquartered in San Francisco, FinancialForce.com is backed by leading global institutions Salesforce, Technology Crossover Ventures, Advent International and UNIT4.
To learn more please follow us on Twitter @FinancialForce, visit our Facebook page or visit https://www.financialforce.com.
UK Media Relations Manager
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Sabio, Avaya’s current Partner of the Year, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions, partnering with leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services working with many major organisations across the UK including Argos, Brewin Dolphin, Business Stream, Eurostar, Leeds City Council, Office Depot Unibet, Yorkshire Building Society and multi-award winning Lebara Mobile. For more information, visit www.sabio.co.uk, follow us on Twitter at http://twitter.com/sabiosense, or contact: