FinancialForce.com customer cites integration and visibility as critical to success
San Mateo, CA, March 28, 2011: FinancialForce.com, the cloud applications company, today announced that FinancialForce Professional Services Automation (PSA) customer Perceptive Software has been rated in the top 5% best-of-the-best Professional Services (PS) organizations benchmarked against more than 200 leading firms in this year’s PS Maturity Benchmark Report from SPI Research.
Service Performance Insight (SPI Research) is a research and consulting organization dedicated to helping PS organizations make quantum improvements in operational efficiency and effectiveness. Based on analysis of the 214 participating organizations, SPI Research found twelve firms (5%), including Perceptive Software, that significantly outperformed the benchmark average by excelling in all five service performance dimensions – Leadership, Finance and Operations, Human Capital Alignment, Service Execution and Client Relationships. The Top 5% firms reported almost double the revenue growth and more than 250% higher net profit than the benchmark average. They also report a high level of customer referenceability.
Perceptive Software is a strong proponent of cloud computing and is building an applications infrastructure on the Force.com platform from Salesforce.com. The company relies on Salesforce CRM integrated with FinancialForce PSA to deliver competitive advantage.
“Having one system for both sales and service is vital for services teams to be successful,” said Patrick Kearney, Vice President, Professional Services, Perceptive Software. “We base our decisions on the same data, in real time, helping us manage resources more efficiently and effectively across customer projects. Ultimately, this allows us to make better short term and long term decisions that positively impact our customers, our team, and our business.”
The SPI report also measured the value of systems integration and real-time visibility. In the study, companies with integrated CRM and PSA systems reported higher bid/win ratios, higher project margins, higher utilization and higher revenue per billable consultant. The report states: “Every leading organization has invested in a PSA solution and they are twice as likely to have integrated their PSA application with their core financial application. This level of integration between their PSA and core financial applications provides excellent visibility to resource scheduling and project profitability so they can quickly respond to changing requirements while delivering best-in-class margins.”
“Professional services organizations typically have a difficult job balancing customers, profitability and the team,” said Todd Bursey, General Manager, PSA at FinancialForce.com. “It is vital that they do this successfully through a collaborative applications approach so they can direct their attention and resources to selling and delivering for their customers, not wrestling with technical integration or administrative burdens. Thanks to FinancialForce.com, services teams can fully integrate CRM, PSA and Accounting on one platform, leveraging the full power of the cloud to optimize their business.”
FinancialForce PSA is a cloud based solution that leverages the power of Salesforce CRM and Force.com to the benefit of services organizations. It enables services organizations to manage their people, projects and financials in one integrated services management application, providing early visibility into new projects and demand on resources, a single view of the customer and actionable insight into data that makes a difference. They get the benefits of native integration with Salesforce CRM and the scalability and flexibility of the world’s leading enterprise cloud platform.
SPI Research, Perceptive Software and FinancialForce.com will host a webinar on Wednesday, April 20th at 11:00 am PT/2:00 pm ET/7:00 pm BST with the topic “Aligning Sales and Service for Growth.” It will discuss sales and service challenges and business processes, looking at best practice examples and how CRM and PSA integration drives growth for professional services organizations. To register, please visit the registration page for this event.
About Perceptive Software (www.perceptivesoftware.com)
Perceptive Software, a stand-alone business unit within Lexmark International, builds enterprise content management software to help organizations effortlessly manage the entire lifecycle of their documents and information, fueling greater operational efficiency. Organizations in more than 30 countries rely on Perceptive Software and its flagship product ImageNow® to simplify their business processes through cost-effective content management solutions that create immediate and lasting impact.
FinancialForce.com is the cloud applications company. We focus 100% on building business applications for Force.com, the world’s leading cloud computing platform from salesforce.com. Our applications include Accounting, Billing, Professional Services Automation (PSA) and Services Resource Planning (SRP). We serve fast-growing organizations and dynamic enterprises, helping them to align Finance, Sales and Service in a way that enables profitable growth. We are backed by two of the biggest and best players in the business, UNIT4 and salesforce.com.
To learn more please visit www.FinancialForce.com.