One platform approach brings efficiency and customer service excellence
SAN FRANCISCO – May 4th, 2016: FinancialForce, the leading cloud ERP provider on the Salesforce App Cloud, today announced that NewVoiceMedia, a global sales and services communications platform built on the Salesforce App Cloud, has selected its platform to manage its financials. NewVoiceMedia, which has previously used Sage for financial management, adopted FinancialForce to strengthen the way it serves its customer base by unifying all of its business data on the same platform via FinancialForce. This enables the organisation to realise its vision of having a single point of truth from all its data, whether customer or financial.
As a Salesforce ISV, NewVoiceMedia, like FinancialForce, is built on the Salesforce App Cloud and manages its customer data on the platform. It has now switched its financial systems from Sage and Midas to FinancialForce Accounting and FinancialForce Revenue Recognition. This comes after seeing similar benefits from moving to manage projects with FinancialForce PSA, on the same platform.
“We needed a system that could scale with us as we continue rapid growth as a business and one which allows us to truly see a whole picture of our customers, combining the information we already house in Salesforce,” commented Justin Wheatley, RVP Financial Systems at NewVoiceMedia. “It is already helping us to think differently about how we do things as a business and as we continue to invest in the platform, we will further enhance the insights we have to drive further business success. Adding financial applications to those already in use with FinancialForce was the next logical step.”
Adrian Ivanov, Chief Customer Officer at FinancialForce added, “More so than ever, the customer is key in today’s business world. NewVoiceMedia is a perfect example of a company centered around its customers. Already making good use of the Salesforce platform to improve the front office, it makes sense to move more of its back office functionality with financial management, onto the same platform, allowing data to work seamlessly together to improve business performance and the service it offers to its customer base. It is always rewarding to enable businesses to focus less time on processes and more on strategically driving the business forwards.”
The transformation in the NewVoiceMedia finance team has brought many improvements. No longer does reporting involve pulling data from three separate systems, including some manual exports which left room for error. The previously lengthy and unwieldy process is now standardised, more efficient and automated to show one true version of the truth.
The company can produce accurate revenue forecasts, vital for business growth and investor data to secure funding rounds, for example. It also has the ability to scale globally with the multi-country, multi-currency and multi-product model. Recognising monthly revenue can now be achieved with one click of a button, a process that used to take nearly two days. Additionally, month end close is now 1-2 days faster due to all information being held on the same platform. NewVoiceMedia is also able to serve its customers better through having accurate and comprehensive insight across entire customer accounts.
Founded in 2009, is the leading cloud ERP vendor with apps built entirely on the Salesforce App Cloud. The company’s Financial Management, Professional Services Automation (PSA), and Human Capital Management (HCM) offerings provide services-centric businesses with a platform that organizes sales, services, finance and HR entirely around their customers. Headquartered in San Francisco, FinancialForce is backed by Salesforce Ventures, Technology Crossover Ventures, Advent International and UNIT4. For more information, go to financialforce.com
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor’s award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 128 countries and six continents, NewVoiceMedia’s 500+ customers include PhotoBox, MobileIron, TNT, Lumesse, JustGiving, Canadian Cancer Society and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.