Annual report recognizes FinancialForce customers for impressive growth and success with unified PSA and CRM solutions
SAN FRANCISCO – March 8, 2016: FinancialForce, the leading cloud ERP provider on the Salesforce App Cloud, announced today that two FinancialForce Professional Services Automation (PSA) customers, CodeScience and Fruition Partners, A CSC Company, have been recognized as top performers in Service Performance Insight’s (SPI) 2016 Professional Services Maturity™ Benchmark report. The report is designed to help professional service organizations (PSOs) understand their relative performance compared to an expansive benchmark of peers. CodeScience and Fruition Partners’ recognition marks the sixth consecutive year in which FinancialForce customers have been honored in SRI’s annual industry benchmark.
Out of 549 participating organizations, CodeScience and Fruition Partners ranked in the top five percent “Best-of-the-Best” performing PSOs, far outranking peers and the benchmark average. Both customers were recognized for achieving significantly higher profits, taking on larger projects and having more satisfied clients than competing firms.
The SPI PS Maturity™ Benchmark found that 2016 will be a more turbulent year for professional services firms across the board. While increasing sales pipelines and retaining talent will be two major challenges projected by SPI, the report uncovered that those organizations which connect their CRM with PSA or full ERP suite, as CodeScience and Fruition Partners do, will have more success in the year ahead than their peers and are thus more likely to rank higher in the benchmark report.
CodeScience supports the unique needs of SaaS companies by providing professional services across their entire lifecycle: Design, Product Build and Test, Distribution, Sales, Marketing, and Support. CodeScience has built over 70 B2B Salesforce products for clients and bolstered hundreds more with custom solutions. The company saw an explosive year in 2015, with 89% year-on-year growth, and has relied heavily on their technology solutions like Salesforce CRM and FinancialForce PSA in order to keep up with demand and support further expansion in 2016.
“Our solutions, anchored in the Salesforce Clouds, enable clients to focus on customers, not process. That’s the key to owning a new market,” said Brian Walsh, partner and chief strategy officer at CodeScience. “For us, the integration of PSA and CRM is essential. It provides us with a single database so that all of our dashboards and reports provide us with instant data and insight so that we can make quick, accurate decisions.”
Fruition Partners, A CSC Company, is a global technology-enabled services firm focused on elevating service management to the cloud. The company is a Master tier Solutions Partner of ServiceNow and has a team of over 300 cloud-integration experts who accelerate service management and ensure clients experience cost and performance benefits quickly and easily. FinancialForce and Salesforce CRM were instrumental in uniting departments and executive transparency, according to Fruition Partners, especially their combined ability to automate their business processes and reporting structures.
“Fruition Partners is proud to be named a ‘Best-of-the-Best’ firm. With our recent acquisition by CSC, we’ve realized that in many ways we can serve as a model and enable other organizations within the larger company,” said Scott Klein, director of business operations at Fruition Partners. “By deploying solutions like FinancialForce PSA, we have truly been able to focus on efficiency and automation across the business. We centralized and standardized all of our metrics and analytics and now have visibility, consistency and more honest discussions in the best interest of the firm.”
To learn more about the SPI Benchmark Maturity™ Report and Best-of-the-Best rankings, contact us to receive a free copy of the report as well as watch a recent webinar on the results with Jeanne Urich, Managing Director at SPI and executives from CodeScience and Fruition Partners.
Founded in 2009, FinancialForce is the leading cloud ERP vendor with apps built entirely on the Salesforce App Cloud. The company’s Financial Management, Professional Services Automation (PSA), and Human Capital Management (HCM) offerings provide services-centric businesses with a platform that organizes sales, services, finance and HR entirely around their customers. Headquartered in San Francisco, FinancialForce is backed by Salesforce Ventures, Technology Crossover Ventures, Advent International and UNIT4. For more information, go to financialforce.com/