Global Systems Integrator Partnership Set To Help Boost Customer Success in the New Services Economy
SAN FRANCISCO, May 24, 2018: FinancialForce, a leading customer-centric ERP cloud vendor built on the Salesforce Platform, announced a global sales and implementation partnership with Appirio, a Wipro company. This will help enable companies competing in the new services economy to leverage FinancialForce cloud technology to respond more rapidly to customer demands.
The burgeoning new services economy demands a shift in the way businesses reach, and serve, customers. Professional services companies must find the right balance in revenue growth and customer satisfaction to increase agility and drive success.
The partnership will offer enhanced customer-centricity to professional services teams or companies. Appirio’s deep experience with the Salesforce Platform, coupled with FinancialForce’s PSA solution, provides a total solution to customers. It will help service organizations cope with the many pressures regularly encountered, including optimizing billable utilization, revenue, average project margin, customer satisfaction and backlog management.
“Appirio’s strategy has many synergies with FinancialForce, making it an ideal global partner to offer customer-centric solutions to the market,” said Johnny Ola, Vice President, Global Alliances and Business Development at FinancialForce. “With the prevalence of everything-as-a-service business models, we’re confident we will continue to offer a global, industry-leading solution to enable customer success. We’re excited to drive further growth and success with this partnership.”
Braden Larmon, Vice President Global Alliances at Appirio added, “Partnering with FinancialForce was a natural evolution for us. We are both committed to ensuring professional services companies have the best chance of success and can compete effectively as everything-as-a-service models continue to thrive. We look forward to working together offering robust solutions to customer-centric companies around the world.”
FinancialForce PSA is the highest customer-rated PSA solution for enterprise organizations and offers a single services app for all project stakeholders. It offers increased visibility for customers across sales, services delivery and finance to help keep projects on time, customers happy and reports up-to-date.
FinancialForce and Appirio have a long history of working together. In 2011 FinancialForce acquired PS Enterprise from Appirio to form what is now FinancialForce PSA. Appirio is now a FinancialForce PSA customer which uses the solution as their own consulting operations system.
As FinancialForce continues on its growth path, the company is gearing up for Community Live, an annual gathering of customers, industry leaders, and product experts for a dialogue on business strategy, educational sessions, and networking. The conference will take place from June 25-27 in Las Vegas, NV. For more information on Community Live and to register to attend, visit https://communitylive.financialforce.com.
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FinancialForce is the leading cloud ERP and PSA provider for the new services economy. The #1 ERP native to the Salesforce Platform, FinancialForce unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center. Founded in 2009 and headquartered in San Francisco, FinancialForce is backed by Advent International, Salesforce Ventures and Technology Crossover Ventures. For more information, visit financialforce.com.
Appirio, a Wipro Company, helps customers improve worker and customer experiences with outcome-oriented consultants who bring the latest digital thinking and unmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world’s largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.