FinancialForce, the leading cloud ERP provideron the Salesforce Platform, today announced that KinCare, one of Australia’s leadingin-home care providers specializing in aged and disability services, hasselected FinancialForce Financial Management to run their company financials.The investment follows a strategic company decision to move all key businessapplications onto the Salesforce Platform.
The fast growing in-home aged care sector is poised to morethan double in size by 2021-2022. This rapid rise of Australia’s in-home careindustry is driven by the new “Customer Directed Care” (CDC) health care model,scheduled to roll out in 2017. CDC removes the cap on the number of customers aprovider, like KinCare, can serve while providing older Australians with moreoptions and control over their care. This ultimately creates fierce competitionwithin the market that has never been seen before, forcing providers to focuson their offerings and high level of service for customers.
Without limitations on customer numbers, KinCare’s opportunityfor growth and expansion, has reached an all time high. But in 2012, asKinCare, now a $100 million company with over 10,000 customers and growing,began to execute its expansion plans, the company realized its technologysystems were not built for scale. Prior to FinancialForce and Salesforce,KinCare used an internally developed ERP solution to handle all financials,employee and customer data. Built for a much smaller market and customer sizeat the time, KinCare realized early on the need for implementing a cloudsolution that could grow with them.
KinCare made a visionary decision to pick a single platform torun their company on, fully believing it would be imperative to delivering thebest customer experience possible in the years to come.
“With FinancialForce, we are closing the loop on our singleplatform investment and are fully prepared to handle the exciting changes tocome in 2017 with the introduction of CDC,” said Jerome Barrientos, CIO ofKinCare. “Once implemented, having our financials on the same platform aseverything else will give us a full, clear picture of our customer, employeesand overall business health. We no longer have to focus on the systems, only ondelivering the best customer experience. We can finally customize and bringsolutions to life faster than ever before and are looking forward to deliveringan even more seamless and flexible service to our customers.”
In addition to reducing hours spent by employees on manualdata entry and payment processes, FinancialForce will give KinCare customersthe ability to instantly access their services and bills online. With FinancialForceand Salesforce powering the business, current and future customers, familymembers and care givers will be able to navigate services with ease and Kincarewill truly have a single, automated view across their whole business.
KinCare is the leading, privately owned, in-home care andsupport service in Australia providing a range of aged care, health anddisability services.
Founded in 2009, FinancialForce is the leading Cloud ERPvendor with apps built entirely on the Salesforce Platform. The company’sFinancial Management, Professional Services Automation (PSA), and HumanCapital Management (HCM) offerings provide services-centric businesses with aplatform that organizes sales, services, finance and HR entirely around theircustomers. Headquartered in SanFrancisco, FinancialForce is backed by Salesforce Ventures, TechnologyCrossover Ventures, Advent International and UNIT4. For more information, visitwww.financialforce.com.
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