FinancialForce for IT Services
Just how much more profitable could you be?
Do you always turn a healthy profit on every single project that you undertake? Or does profit suffer, particularly when you are trying to manage a hundred different activities across multiple clients drawing on a finite pool of resources? If our experience with clients is anything to go by, sometimes, just occasionally, something gives:
- A dropped resource here
- A missed deadline there
- Slightly higher expenses than forecast
It doesn’t take much.
And all these small incremental changes can cause your profitability to take a dip. Or even dive.
Accelerate your time to profit
High performing IT Services organizations use Professional Services Management systems to drive their operational discipline so they can constantly monitor people and financial metrics to keep everything on track. Week in, week out. Getting the highest profit possible on every project for every client.
We call it achieving persistent profitability.
Our IT services clients do just that by taking control of five critical profit drivers:
Service operations is a balancing act based on maintaining a high level of customer satisfaction and continually capturing new business; while ensuring resources are optimally utilized; projects are delivered with quality and revenue and costs are in alignment.
- 2011 Professional Services Maturity Benchmark, SPI Research
