The FinancialForce Community has been designed as a central hub where our customers and staff come together to solve problems, answer questions and innovate around solutions for the benefit of the entire community.
The homepage brings together multiple areas of customer interest. It provides a quick overview of the latest training materials, trending topics, the user's support cases, the latest community ideas and upcoming events. We’ve even provided access to the product roadmaps so you know when to expect the next release of our applications.
Near the top of the page is the community search box. Entering a query in this field enables the user to search across all of FinancialForce Community and Xtra.
The community forum is a separate chatter instance, where customers and FinancialForce.com staff can collaborate. Just like Chatter, you can follow people to see all their posts, or mention them in your posts. Customers and staff are easily identifiable, so we can continue to be a partner in your success. There are pre-configured groups for each of our products, so that you can better direct any questions towards users of the same product, or users can create their own groups, so that customers with similar requirements and interests can share how they use our systems.
Over on the Training tab, we’ve provided you with all of our on-demand courses. Each of the courses is designed by our Training team and lead by one of our consultants. Simply find the course you want then register to extend your knowledge and experience of our products.
Ideas lets our customers submit, view and vote for and add comments on new ideas for each product.
Customers can view their existing cases and quickly create new ones. Choosing the product and area the issue relates to ensures right support personnel is contacted and any existing documentation relating to the issue will be displayed before the case is created.
Customers can contact your relevant support team to get their FinancialForce.com Community user account.