Contacting salesforce.com support
Calling customer support 1
For immediate assistance, speak directly to a customer support representative:
| For Customers In | Telephone Number |
|---|---|
| North and South America | 1-415-901-7010 |
| Europe, Africa, and the Middle East | 00353 1 272 3503 |
| APAC | +65 6302 5700 |
| Australia (toll-free) | 1-800-789-984 |
| Hong Kong (toll-free) | 800-967-655 |
| Japan | +81 3 5785 8480 |
| New Zealand (toll-free) | 0-800-45-0064 |
| Singapore (toll-free) | 800-1301-448 |
| Korea (toll-free) | 00308-13-1566 |
| Taiwan (toll-free) | 00801-14-8701 |
| Thailand (toll-free) | 001-800-13-202-0584 |
Sending an email 1
If, for any reason, you have not been able to log or resolve your issue via the routes described above, you can also contact Customer Support via email.
| For Customers In | Email address |
|---|---|
| North and South America | support@salesforce.com |
| Europe, Africa, and the Middle East | support@emea.salesforce.com |
1. All of these contact methods will take you through to trained salesforce.com staff, who will give you friendly, professional, effective help. The salesforce.com and FinancialForce.com support staff are working together as a team, to help you quickly and effectively solve any problems that you experience with our applications.
Once you log a case, it will be allocated to a Support team member for prompt attention. On our basic Support service, we aim to be back in contact within 48 hours of your initial enquiry; Premier Support customers benefit from a dedicated team, which enables us to provide a fast-track response within just 2 business hours.
