Contacting FinancialForce.com support
You can log a case directly with FinancialForce.com which will be dealt with by FinancialForce professionals, who are trained to a high standard in all our products. The cases will be handled during the local regional office hours.
Currently there are two support regions - US and ROW (Rest Of World), you should contact your local support region via phone or email using the contact details shown below.
If you require 24x7 support then we recommend you use the salesforce route for logging cases.
| US Support - 7:00am to 5:00pm (Pacific Time) |
|
|---|---|
| Telephone (toll free): | +1 877 828 9161 |
| Fax: | +1 800 243 5428 |
| Email: | support@financialforce.com |
| ROW Support - 9:00am to 5:30pm (UK Time) |
|
|---|---|
| Telephone (UK freephone): | +44 (0)808 238 9790 |
| Telephone (international): | +44 (0)1423 532830 |
| Fax: | +44 (0)800 471 5071 |
| Email: | support.emea@financialforce.com |
Once you log a case, it will be allocated to a Support team member for prompt attention. On our basic Support service, we aim to be back in contact with you within 48 hours of your initial enquiry; Premier Support customers benefit from a dedicated team, which enables us to provide a fast-track response within just 2 business hours by phone or email.
