Driving a customer-centric approach in services: How new trends will impact your services business
Professional Services and Customer Success leaders must attend to many details. Keeping customers happy is at the top of the list. With many software companies moving to or adding a SaaS license model to their business, there is a shift in focus. Companies realize that their customers are transient and it is more important than ever to focus on renewals and customer loyalty, especially for Services teams.
Join Irene Lefton, Services Executive and PSVillage Advisory Board Member, as she shares valuable lessons and ideas from her future book “Who Speaks for the Customer”.
In this webinar you will learn:
- Why the software industry is shifting its focus to renewals and customer loyalty
- How the Services organization plays a role in customer success
- Who speaks for the customer and finding the common voice
- How you can impact customer success by providing a great work environment
- How a PSA solution can bring this all together
Learn how FinancialForce Professional Services Automation (PSA) will help your organization keep your customers happy!