Accounts Receivable

CRM to Accounting - End to End in Salesforce

Streamline the Opportunity to Cash process

FinancialForce Accounting streamlines ordering and billing activities by using information already held in Salesforce CRM - so there’s no need for manual rekeying, additional databases or complex integrations. For example, customer opportunities or quotes can be turned into an invoice at the click of a button. Invoices can also be posted real time directly into the FinancialForce single ledger. The efficiency and accuracy of these processes benefits downstream activities in accounts receivable, thereby increasing cash flow and improving days sales outstanding.

Embedded in Salesforce - no integrations

FinancialForce accounts receivable shares and extends Salesforce account objects, eliminating the need for special integrations or master record synchronization routines. You can complete the Opportunity to Cash process all on one platform, on one business database with the same user interface.

Collaborate on Sales, Service and Cash Collections with a 360° view

With FinancialForce Accounting, everyone selling and servicing your customers can help with the credit and collection process. The application allows you to give customer facing employees a real-time view of your client’s financial status, including outstanding invoices, payments and credit limits. By presenting a financial perspective to those managing the customer relationship, sales and service teams can be alerted to any payment issues. This enables more strategically placed employees to help with the collection process and can prevent new sales to poor paying customers.

Align your finance, sales and service teams with Chatter

Force.com’s Chatter and FinancialForce.com’s Chatterbox utilities enable a collaborative “Facebook like” environment, but with a financial context. For example, Chatterbox can be configured to monitor the payment or aging status on past due accounts. When aging and/or amount thresholds are exceeded, Chatterbox will alert those involved with selling, servicing and collecting on an account and automatically create a Chatter session. Team members can then collaborate on the customer situation online and take the appropriate course of action. These activities, including conversations with the client about payment, can be attached to a transaction in the system. This creates a running dialogue and audit trail of the actions taken to resolve the issue. Chatter breaks down traditional department walls, and makes your collections process more proactive.

Highlights

Set credit terms both globally and by customer account
Automatic calculation of due dates and settlement discounts
Automatically allocate payments to invoices based on document references and amounts
Send statements and reminder letters by email
Use “My Account” a customer self service billing portal