Professional Services Automation - by role
High Impact, Actionable Insight for Services Executives
Services organizations have unique needs poorly served by traditional enterprise software. You need visibility into how your business is performing along multiple dimensions - regions, practices, and groups - and the ability to take action on what you learn. You need flexible reports and dashboards that are available whenever and wherever you need them.
Bridge the Gap Between How You Sell and How You Deliver Your Projects
You need transparency across your services organization in order to effectively meet the needs of your customers and maximize your business. You need visibility into resource availability to help you close business. And you need a single view of your customers across the delivery lifecycle to help identify up-sell and cross-sell opportunities.
Less Admin, More Time and Information to Make Your Customers Successful
You don't make your customers successful by wasting energy on time and expense reports. You need a system that supports the way you work - giving you the information you need from across the business in an easy to follow stream of "Chatter" that includes the latest on the customers, projects, colleagues, and knowledge you care about most.
Put the Right People on the Right Projects for Successful Delivery to Customers
To run a world-class services operation, you need to know not only what's going on across your business today, but also what's coming in from the field tomorrow. Knowing what's going on in the field as it happens allows you to improve how you staff, how you train, and how you recruit. The result? Higher utilization, better margins, and improved predictability for your business.