In today’s digital world, customers are in the driver's seat and your competition is but a click away. Having a customer service department and using Customer Relationship Management (CRM) software is not enough in this “Age of the Customer”. Customers demand more – instant answers and deeper access to ERP information that is beyond the reach of CRM and your customer service staff. Customer facing processes, especially those that cross the world of CRM and Enterprise Resource Planning (ERP), need to be frictionless and error free to create satisfying customer experiences.
Only by removing barriers and busting internal silos can you increase visibility and compress time out of processes to meet customer expectations. FinancialForce.com does this by aligning your systems of engagement with your systems of record. That is why we built our applications on the world leading cloud platform and CRM engine provided by salesforce.com, enabling you to instantly leverage the latest cloud, social, mobile and customer facing technologies. Our suite of solutions are designed to support customer facing employees so that every customer engagement is easy, enjoyable, and useful.
Unlike ERP software systems of the past, FinancialForce.com applications are built to change, upgrade and configure. Our cloud platform allows companies to get started very quickly—even one app at a time. Our ‘configure before coding’ approach and the 2,000 apps in the salesforce.com ecosystem make it easy to customize and evolve your solution.
An efficient, frictionless ERP software system running at customer speed presents your customer with one unified, informed voice across their entire journey with your company. When all your systems are running fast, efficiently and are aligned around the complete customer journey–at that point–you have achieved ERP at Customer Speed℠.