Most likely your team has modified and extended your Salesforce CRM and Call Center apps to meet the unique requirements of your business. Through simple point-and-click wizards you’ve created your own page layouts, built powerful formulas, designed workflows and may even have created your own custom objects and home grown apps. The great news is that your FinancialForce apps, built natively on the Force.com platform, can also be modified and extended in just the same way, using the same tools and techniques.
In the old days, customization of back office systems was something you tried to avoid. It usually meant two things: great expense, and broken upgrades (leaving you marooned on an outdated version). Thankfully those old days are gone.
Point-and-click configuration is indeed the fastest and easiest way to customize, but some functionality may be required that goes beyond the declarative framework. We make it easy with FinancialForce APIs. Our solutions support standard Salesforce APIs which are supplemented by business process APIs e.g. document posting, billing event generation, cash matching, budget loading, etc.