As technology continues to rapidly improve, information technology service management needs to keep up in order to create more agile operations to help IT businesses compete and stay focused.

Information technology service management is an approach to designing and managing the way information technology is used within an organization or business. The goal of information technology service management is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.

With Certinia Professional Services Automation, you can manage and organize your IT services projects from a single, unified services management system. Our cloud-based PSA application is built on a platform that is easily adaptable for all of your information technology business needs.

• Share work and approval processes to break down the walls between office departments
• Use common reporting and analytics tools
• Get browser, tablet and mobile access for anytime/anywhere access to data
• Use social tools like Chatter to relay and exchange information across the business